Refund policy

Last updated: October 1, 2026

We want you to be happy with what you build, race, run or collect. If something isn't right, here is how returns work at Nassau Hobby Center.

Return window

Returns are accepted within 7 days of receipt. Requests made after 7 days cannot be accepted.

Return authorization

All returns require authorization before anything is sent back. Call (516) 378-9594 or email orders@nassauhobby.com with your order number and the reason for the return. Unauthorized returns may be refused.

Condition

• Merchandise must be unused, unopened and in its original packaging, with all parts, manuals and accessories.
• Items that have been assembled, painted, run, charged, programmed or otherwise used cannot be returned.

Items that cannot be returned

• Books, videos, DVDs and computer software
• Opened paint, glue, adhesives, fuel, batteries and other consumables
• Pre-orders, Custom Runs and special orders (see Pre-Orders below)
• Gift cards
• Clearance and final-sale items

Final-sale items are marked as such on the product page and cannot be returned or cancelled through your account.

Restocking fee

Returns are subject to a 15% restocking fee plus any applicable freight charges. The restocking fee is waived when the item is exchanged for merchandise of equal value.

Sending it back

1. Pack the item securely in its original packaging, inside a shipping carton.
2. Ship it to the address we provide with your authorization, or bring it to the store at 13 W Merrick Road, Freeport, NY 11520 during business hours.
3. Return shipping is the customer's responsibility unless the return is the result of our error. We recommend a trackable, insured service.

Refunds

Once we receive and inspect the item, we will issue the refund to the original payment method, less any restocking fee and original shipping charges. Please allow up to 10 business days after receipt for the refund to appear on your statement.

Pre-orders and deposits

Pre-orders are charged a 10% deposit when placed, with the balance, shipping and tax charged when the item ships. Pre-order deposits are non-refundable. If a manufacturer cancels a product, the deposit is refunded in full.

Damaged merchandise

Every shipment is fully insured. If an item arrives damaged, keep the item, carton and all packing material and contact us within 10 days of the ship date so we can file a carrier claim and send a replacement. Damage reported after 10 days cannot be claimed.

Items that are defective out of the box are generally covered by the manufacturer's warranty; we are glad to help you with the manufacturer's process.

Wrong item or our error

If we shipped the wrong item, contact us right away. We will cover return shipping and send the correct item at no charge.

Cancellations

Orders can be cancelled before they ship. Once an order has shipped it is subject to the return policy above. Pre-order deposits cannot be refunded on cancellation.

Questions

Call (516) 378-9594, email orders@nassauhobby.com, or stop in: Nassau Hobby Center, 13 W Merrick Road, Freeport, NY 11520.