Shipping policy
Last updated: October 1, 2026
Where we ship
We ship within the United States. Shipping charges are based on your order total and destination and are shown at checkout before you pay. Orders ship via UPS, FedEx or USPS from our store in Freeport, New York.
Free shipping
Orders over $99 shipped to the continental United States qualify for free standard shipping.* Oversized or heavy items (large train sets, big-scale RC, track bundles and similar) may carry a shipping surcharge, which is shown on the product page or at checkout.
*Continental U.S. only. Excludes Alaska, Hawaii, U.S. territories, P.O. boxes and APO/FPO addresses.
Processing time
In-stock orders normally ship within 1–3 business days (Monday–Friday, excluding holidays). You will receive an email with tracking when your order ships. Pre-orders and Custom Runs ship when the product arrives; the expected timing is noted on the product page.
Expedited shipping
UPS 2nd Day Air is available at checkout for most items.
P.O. boxes
Orders to P.O. boxes ship via USPS and are billed at the actual USPS rate plus a $5.00 service charge.
Alaska, Hawaii, U.S. territories and APO/FPO
These destinations ship via USPS at the actual USPS rate plus a $5.00 service charge. Free shipping does not apply.
International orders
International orders cannot be placed through this website. Call us at (516) 378-9594 to order. International shipping is billed at the actual USPS rate plus a $5.00 service charge; because every order differs in weight and size, this is charged as a second charge on your card once the order ships. The recipient is responsible for any duties, taxes and brokerage fees.
Split shipments
We may ship an order in more than one package when items come from different stock or arrive at different times. You will not be charged additional shipping for split shipments.
In-store pickup
Choose pickup at checkout and we will email you when the order is ready, usually the same or next business day. Pick up at 13 W Merrick Road, Freeport, NY 11520, Monday–Saturday 10:00 AM–5:00 PM. Please bring your order confirmation and a photo ID.
Restricted items
Some items — lithium batteries, model rocket engines, fuel, aerosols and certain adhesives — are classified as hazardous materials and may be limited to ground shipping within the continental U.S. or to in-store pickup. Any restrictions are shown on the product page.
Stock and availability
Items listed on this site are not always in stock or available to back-order. We update the site daily, but from time to time something is no longer available. If an item you ordered cannot be supplied we will contact you and refund any amount paid for it. We are not responsible for listing or pricing errors, manufacturer or distributor shipment cutbacks, or overbooked allocations; everything is first come, first served.
Damaged or lost shipments
All shipments are insured. If a package arrives damaged, keep the item, carton and packing material and contact us within 10 days of the ship date. If tracking shows delivered but you did not receive the package, contact us within 7 days so we can open a carrier trace.
Sales tax
Sales tax is calculated at checkout based on the shipping address, as required by law.
Questions
Call (516) 378-9594 or email orders@nassauhobby.com.